Delivery             We will normally send your order to you in 3 working days, 
                                    (we don't cut corners  in order to meet a delivery deadline).
                                     All consignments, are dispatched by 24 hour carrier and 
                                     because of this it is very important to include your postcode 
                                     with your address.

                                     Please ensure you request delivery for a day that you know
                                     someone will be available to accept the parcel, alternatively,
                                     please give clear instructions where it may safely be left e.g. in the
                                     garage, with a neighbour etc. Please note delivery is not available
                                     on Mondays and a Saturday

                                     Carriage charges for 24 hour delivery, which is added to all
                                     orders, which are -£10 up to 7kg £12 up to 14kg .


Payment               Most major credit and debit cards are accepted and you can send
                                     your credit card information to us via phone, fax or post.  If your 
                                     item is not in stock, we will back order it and e-mail you with the
                                     option to cancel your order if you would rather not wait. No
                                     charge is taken for items until they are ready to ship so any
                                     backorder items are only charged for at the time of shipping.

                                     If you do not wish to pay by credit card you can request to pay
                                     by cheque. An invoice will be sent via e-mail or post for your
                                     goods and when cheque has cleared your goods will be
                                     despatched. Please check that you have completed all relevant
                                     sections and e-mail, post, or fax your order form to the address
                                     on the form.

Guarantee           At Surrey Hills Butchers we guarantee your satisfaction. If you are not
                                     happy with your purchase please contact us immediately. We will
                                     arrange to have the goods collected and returned for examination.
                                     You will then have the option of a replacement or refund.

                                     Please note: we are unable to meet any claim if the goods in
                                     question cannot be returned to us.